Terms of sale

Effective 18 October 2026

Version ml-terms-2026-10b. This English text is a translation. The Thai version is the controlling text; if the two differ, the Thai version governs.

1. Who you are buying from

maison-lilith.com is operated by Aether Works Co., Ltd. ("we", "us"). Maison Lilith is our brand.

Registered address (head office): 622/149 Rama 2 Road, Samae Dam, Bang Khun Thian, Bangkok 10150, Thailand
Tax identification number: 0105569152180 (head office)
E-commerce registration number (Department of Business Development): 0105569152180
Customer service: [email protected]. We reply within 1 working day.

These terms apply to every order placed on maison-lilith.com. Our Shipping and Returns Policy and Privacy Notice form part of these terms. By placing an order, you confirm that you have read them.

These terms do not take away any right you have as a consumer under Thai law.

2. Who can order

We deliver to addresses in Thailand and in the international destinations offered at checkout. We do not deliver to the European Union member states, Norway, Iceland, Liechtenstein, Switzerland, the United Kingdom or mainland China. See the Shipping and Returns Policy.
If you order for delivery outside Thailand, you are responsible for checking whether your country allows perfume (an alcohol-based, flammable liquid) to be imported, and for the import duties, taxes and customs fees there (clause 4).
If you are under 20, you need the consent of a parent or guardian to order.
You must give accurate contact and delivery details.

3. Products

Our products are cosmetics (perfume) for external use on the skin. They are not medicines and make no medical or therapeutic claims.
We describe each product as accurately as we can. Scent is personal, and colours on screen may differ slightly from the real product. These differences are not defects.
Each product page shows the ingredients, how to use the product, warnings and the Thai FDA cosmetic notification number. Please read the ingredients and warnings before buying, particularly if you have allergies or sensitive skin. If irritation occurs, stop using the product.

4. Prices and VAT

Prices are in Thai baht and include VAT. The price of the goods is the same wherever we deliver.
Delivery within Thailand is free. Delivery outside Thailand costs a flat THB 1,000 per order, shown at checkout before you pay. There are no other charges at checkout.
Import duties, taxes and customs fees in the destination country, for orders delivered outside Thailand, are not included in our prices and are not collected by us. You pay them, usually to the carrier on delivery. See the Shipping and Returns Policy.
If your card is in another currency, your card issuer's exchange rate and fees apply.
The price you pay is the price shown at checkout when you place the order. We may change prices at any time. A change does not affect an order already paid.

5. How an order is made

You add products to your cart and go to checkout.
On the Stripe payment page, you enter your contact and delivery details and pay by card or PromptPay.
When payment succeeds, we show a page saying we have received your order and payment. That page is our acknowledgement. It is not yet our acceptance of the order. Stripe may also email you a payment receipt; it is proof of payment only.
The contract of sale is formed when we dispatch your order. We dispatch within the time stated in the Shipping and Returns Policy, and we email you the tracking number when your order ships.

We may decline an order before dispatch only for one of these reasons:

the product has sold out (for example, two customers bought the last unit at the same moment);
there is an obvious pricing or description error (clause 7.6);
the delivery address cannot be served or is in a country we do not deliver to;
for an order outside Thailand, the carrier will not accept the parcel (for example, because of restrictions on carrying perfume, a flammable liquid) or the destination's rules do not allow it to be sent;
we reasonably suspect fraud, payment abuse, or misuse of a promotion.

If we decline an order, we will tell you by email and refund the full amount you paid, including any shipping fee, to the original payment method within 7 days.

You may cancel before dispatch. If you email us before we dispatch, we will cancel the order and refund it in full. After dispatch, the Shipping and Returns Policy applies.

6. Payment

Payment is processed by Stripe. Accepted methods are credit or debit card and PromptPay.
Your card details are entered on Stripe's page and never reach us. We never see or store your full card number.
For PromptPay, the order is placed only when payment is completed within the time shown with the QR code. An expired QR code does not create an order.
Promotion codes are entered in the cart before checkout.

7. Promotions

The following apply to every promotion, unless the promotion's own conditions shown on the site say otherwise.

Discount codes. Only one discount code can be used per order. A code may be limited to a set number of uses in total and to one use per customer, identified by email address. A code has the start date, end date and minimum spend shown with it. The minimum spend is calculated on the price of the goods after any sale price, and before the code is applied.
Not combinable unless stated. Promotions cannot be combined unless the promotion says it can be. Where several promotions could apply, the checkout applies them in the order shown in your cart summary, and the final price is the one shown at checkout before you pay.
Sale prices and bundle prices (for example, a special price for any two items) apply automatically for the period shown.
Free gifts are given with qualifying orders while stocks last. A gift has no cash value, cannot be exchanged for cash or another product, and is not added if gift stock has run out when you pay. If you return items and your order no longer meets the gift threshold, see the Shipping and Returns Policy.
Promotions have no cash value, cannot be transferred or sold, and cannot be applied to an order after it has been paid.
Obvious errors. If a price, discount or description on the site is obviously wrong (for example, a misplaced decimal point, or a discount clearly much larger than any we announced), and this would be apparent to a reasonable customer, we may cancel the affected order before dispatch. We will tell you, refund you in full, and offer you the product at the correct price. If we have already dispatched the order, we will honour it.
If we reasonably believe a promotion is being misused (for example, many email addresses or delivery addresses created to reuse a one-per-customer code), we may cancel the affected orders before dispatch with a full refund.

8. Tax invoices

For every order, we issue a full tax invoice (ใบกำกับภาษีเต็มรูป), dated the day you pay, and put the printed original in your parcel.
It is issued in the name and delivery address you give at checkout. If it should be issued to a company, or show a tax identification number and head office or branch, select that option at checkout and enter those details.
Please check these details before paying. Once a tax invoice is issued, we can correct it only by cancelling it and issuing a replacement, as the Revenue Code allows. If you need the details changed, email us before your order is dispatched.
The payment receipt from Stripe is proof of payment only. It is not a tax invoice.

9. Delivery

Delivery is covered by the Shipping and Returns Policy. In summary: free delivery in Thailand; a flat THB 1,000 per order for delivery to the international destinations listed in that policy; and the risk of loss or damage passes to you when the parcel is delivered to you or to the person you nominate.

10. Returns, refunds and defective products

Returns, cancellations and refunds are covered by the Shipping and Returns Policy. Your statutory rights are not affected, including:

our liability as seller for defects in the goods under the Civil and Commercial Code (sections 472 to 474); and
any right to cancel within 7 days of receiving the goods, where the Direct Sales and Direct Marketing Act B.E. 2545 applies.

11. Our liability

Nothing in these terms limits or excludes liability that Thai law does not allow to be limited or excluded. This includes liability for death or bodily injury caused by our act or negligence, liability for defects in goods sold to a consumer, and liability under the Product Liability Act B.E. 2551.
Subject to clause 11.1, we are not liable for loss that was not a reasonably foreseeable result of our breach. Our total liability for an order is limited to the amount you paid for that order.
We are not responsible for delay or failure caused by events beyond our reasonable control, such as natural disasters, epidemics, government action, or major failures of carriers or payment networks. We will tell you, and if we cannot deliver within a reasonable time, you may cancel for a full refund.

12. Intellectual property

All content on maison-lilith.com (names, logos, images, text and product designs) belongs to us or our licensors. You may not use it for commercial purposes without our written permission.

13. Personal data

We handle your personal data as described in our Privacy Notice.

14. Changes to these terms

We may update these terms. The version that applies to your order is the one published when you placed it. We keep earlier versions on record.

15. Language

These terms are published in Thai and English. If the two differ, the Thai version governs.

16. Governing law and disputes

These terms are governed by the laws of Thailand, including for orders delivered outside Thailand. Please contact us first; most problems can be solved quickly. Disputes are decided by the competent courts of Thailand. Nothing in this clause limits your right as a consumer to bring a case in any court permitted by the Consumer Case Procedure Act B.E. 2551, or to complain to the Office of the Consumer Protection Board (OCPB, hotline 1166).

17. Contact

Aether Works Co., Ltd., 622/149 Rama 2 Road, Samae Dam, Bang Khun Thian, Bangkok 10150, Thailand

[email protected] (we reply within 1 working day)