Free shipping across Thailand · Worldwide by DHL ฿1,000 · Pay by card or PromptPay
Maison Lilith
TH EN

Shipping and Returns Policy

Effective 18 October 2026

Version ml-returns-2026-10b. This English text is a translation. The Thai version is the controlling text; if the two differ, the Thai version governs.

This policy forms part of our Terms of Sale. The seller is Aether Works Co., Ltd. Contact us at [email protected]; we reply within 1 working day.

Part A: Shipping

A1. Where we deliver. Thailand, and the international destinations offered at checkout. We do not deliver to the European Union member states, Norway, Iceland, Liechtenstein, Switzerland, the United Kingdom or mainland China. Checkout accepts only addresses in the countries we deliver to.

A2. Cost. Delivery within Thailand is free. Delivery outside Thailand costs a flat THB 1,000 per order, whatever the number of items, shown at checkout before you pay.

A3. When we dispatch. For orders in Thailand, we dispatch within 4 working days after your payment is received. Working days are Monday to Friday, excluding Thai public holidays. For orders outside Thailand, the dispatch time is an estimate, not a guarantee.

A4. Carriers and delivery time. In Thailand, we ship with Flash Express or Thailand Post, and delivery usually takes 1 to 5 working days after dispatch, depending on the area. Outside Thailand, we ship with DHL Express, and transit usually takes 3 to 10 business days after dispatch, depending on the destination and customs clearance. These times are estimates, not guarantees.

A5. Tracking. When your order ships, we email you a shipping notice with the tracking number, to the email address you gave at checkout.

A6. Check your address. Please check your delivery address and telephone number before paying. For orders in Thailand: if the parcel cannot be delivered because the address or number is wrong, or because nobody collects it, and it comes back to us, we will contact you and send it again once free of charge. If we cannot reach you within 30 days, we will cancel the order and refund the amount paid. For orders outside Thailand, A13 applies instead.

A7. Lost or damaged in transit. If your parcel is lost, or arrives damaged, we will send a replacement or refund you in full, as you choose. Report damage as described in B2. This applies to international orders too, but not to the cases in A13.

A8. Risk. Responsibility for the goods passes to you when the parcel is delivered to you or to the person you nominate.

A9. Tip. We recommend filming while you open the parcel. It makes damage claims fast. It is not a condition of any claim.

A10. Import rules are your responsibility. Our perfume is alcohol-based and a flammable liquid. Before ordering for delivery outside Thailand, please check whether your country allows perfume to be imported in the quantity you are ordering, and on what conditions.

A11. Duties, taxes and customs fees. Our prices include Thai VAT as displayed. They do not include import duties, import taxes (such as the destination country's VAT or GST), customs clearance fees, or the carrier's charges for handling them in the destination country. We do not collect these. You pay them, usually to DHL before or on delivery. The amounts are set by the destination country, and we cannot tell you them in advance.

A12. Our right to cancel an international order. Before dispatch, we may cancel an international order if we cannot ship it, for example because the carrier will not carry perfume, a flammable liquid, to that destination, or because the destination's rules do not allow it. If so, we will tell you by email and refund the full amount you paid, including shipping, to the original payment method within 7 days.

A13. Refused, unpaid or seized international parcels.

  • If you refuse the parcel, do not pay the charges in A11, or the parcel cannot be delivered because the address or telephone number is wrong or nobody collects it, and the parcel comes back to us: once we have received and checked it, we will refund the price of the goods, less the cost of the return shipment and any duties, taxes or charges the carrier or customs bills us for that parcel, within 15 days. The THB 1,000 shipping fee is not refunded. If those costs equal or exceed the price of the goods, no refund is due. If you want the parcel sent again, you pay the shipping again.
  • If customs seizes, confiscates or destroys the parcel, or it does not come back to us, because your country does not allow the goods to be imported, or because you did not complete customs formalities or pay the charges in A11, we do not refund the goods or the shipping.
  • If the parcel is seized or returned because of our error (for example, customs documents we prepared were wrong), we will refund you in full, including shipping, or send it again free of charge, as you choose.

Part B: Returns and refunds

B1. This policy does not reduce your legal rights. As seller, we remain liable for defects in the goods under the Civil and Commercial Code (sections 472 to 474) and under the Product Liability Act B.E. 2551, whatever this policy says.

B2. Damaged, defective, wrong or missing items

If your order arrives damaged, leaking, defective or incomplete, or is not what you ordered:

  • please tell us within 7 days of delivery with your order number and photos of the product and the parcel;
  • we will send a replacement, or refund you in full, as you choose;
  • we pay all return shipping, or we may tell you that you do not need to send the item back.

This applies whether or not the product has been opened. If you discover a defect later, contact us anyway. The 7-day request above helps us act quickly. It is not a deadline on your legal rights.

If a product irritates your skin, stop using it and contact us. If the reaction is severe, see a doctor. We look into every report seriously.

B3. Change of mind (unopened products)

You may return a product for any reason within 7 days of receiving it, if:

  • the product is unopened and unused, with the seal intact; and
  • it is in its original packaging, in the condition you received it.

For orders in Thailand, we pay return shipping. We will arrange collection, or tell you how to send the product back and refund the postage.

International orders: the same conditions apply, but you pay the return shipping to Thailand and any duties, taxes or charges on the return. Please use a tracked service that accepts perfume; the parcel is your responsibility until it reaches us. If we are charged anything to receive the returned parcel, we deduct it from your refund. The THB 1,000 shipping fee is not refunded, and we do not refund duties or taxes you paid in your country.

For hygiene and safety reasons, opened or used perfume cannot be returned for change of mind. Once opened, we cannot resell it or be sure it has not been contaminated. This does not affect returns of damaged, defective or wrong items (B2).

B4. How to request a return or cancellation

Email [email protected] with:

  • your order number;
  • the item or items concerned;
  • the reason (for damage, defects or wrong items, please attach photos).

We will reply within 1 working day with return instructions.

B5. Refunds

  • When: within 15 days of receiving your request.
  • How: to the original payment method (card or PromptPay). If that is not possible, for example with some PromptPay payments, we will refund by bank transfer to an account in your name, and ask you for the account details for that purpose only.
  • How much: the amount you actually paid for the returned item, after the discounts shown on your order. Where a discount applied to the whole order, it is shared across the items in proportion to their price. If you cancel the whole order before dispatch, you receive the full order total, including shipping.
  • International shipping fee: the THB 1,000 fee is refunded only if you cancel before dispatch, we cancel the order, or the whole order is lost or refunded because it arrived damaged, defective or wrong (A7, B2). It is not refunded for change-of-mind returns (B3) or in the cases in A13, except where A13 says otherwise.
  • Card refunds can take some days to appear on your statement, depending on your bank.

B6. Free gifts and bundle prices

  • If you return part of an order and the rest of the order no longer qualifies for a free gift, you may keep the gift.
  • If you return part of an order bought at a bundle price, your refund is the share of the bundle price for the item returned, as shown on your order.

B7. Exchanges

We do not swap one scent for another directly. Return the unopened product under B3 and place a new order.

B8. Tax documents for refunds

When we refund, we issue a credit note (ใบลดหนี้) against your tax invoice, as the Revenue Code requires. If you received a full tax invoice, the credit note is issued in the same name.

B9. Contact

[email protected] (we reply within 1 working day)

If you are not satisfied with how we handled your return, you may contact the Office of the Consumer Protection Board (OCPB), hotline 1166.